Everyone is aware of the fact that service in banks, especial¬ly nationalized banks, has deteriorated over the years in our country. Many attribute this to job security, which nationalization has given to the bank employees. It is this confidence in job security we thought, that infused a great deal of arrogance and indiffe¬rence among them. But a reading of the book under review shows up vast areas of hitherto unknown, behind-the-scene activities of bank personnel.
P.K.S. Menon, the author, has built up a very convincing case, the main theme of which is that management of banks’ personnel is done more on the terms set forth by the bullies among its cadre than by any competent authority. The author calls them the ‘Un-crowned kings of the red-light areas of management’. Adorn¬ing the garb of union leaders, these bullies have influenced the personnel of banks over the last 15 years, often collud¬ing with self-interested and compromising bosses.