Social Media
By Sunetra Sen Narayan and Shalini Narayanan
The investigation of WhatsApp’s characteristics by the authors reveals its significance in dismantling traditional professional hierarchies of top-down communication flow. The call structures outside the purview of the official work space bring in an element of a casual approach in comparison to official emails. However, in stringent professional sectors like administrative services and the army,
Reviewed by: Twinkle Siwach and Mehak Dua